CUSTOMER INFORMATION

Refund information

We want customers to understand the conditions of their purchase before placing an order.

Policy under preparation

Swiftaer's final refund policy is being prepared for commercial launch. Refund eligibility, exclusions, processing times and procedures have not yet been published or approved.

This page is informational and is not a final refund policy or a statement of contractual refund rights. Applicable statutory consumer rights remain unaffected.

Need assistance?

Visit our Help Center for general eSIM guidance. Official customer-service channels and approved refund procedures will be published before launch.

Help Center Terms and Conditions